SupWiz as SKI supplier!

Written By Mathilde Korch

31th of October 2022

At SupWiz, we make sure that our AI solutions meet the public industry’s high standards for data handling, GDPR, and related subjects. Therefore, we are proud to announce that SupWiz is included in the SKI agreement 02.06 Standard Software.

As a supplier for public organizations, we want to make sure that our customers meet an agreement that is GDPR and Schrems II-compliant as well as meeting their needs when it comes to AI and software.

You can read more about our data ethics here.

Find SupWiz in the SKI catalog by clicking on the button.

What is SKI 02.06?

SKI is a dynamic purchasing system for the purchase of standard software, support and maintenance agreements, and services related to the software, including implementation, installation, and configuration as well as training and consulting.

You can thus both re-sign your existing licenses and enter into maintenance agreements on software that you already have. In addition, you can purchase new software. You can buy all types of solutions, i.e. both on-premise solutions and cloud-based solutions in the system.

In the dynamic purchasing system there is no fixed assortment. The suppliers can therefore offer you the solution that best matches the requirements you have for the purchase, based on their full range.

About SupWiz

SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, and Governmental units) and private organizations in web hosting, logistics, media, and utilities, among others.

Do you also want to improve the service experience in your company? Contact us today.

Read stories from public organizations digital journeys here

Featured
European Health Portal Spotlights Health Chatbot
European Health Portal Spotlights Health Chatbot

The First European Digital Health News Portal in Europe brings attention to the efficiency and citizen-friendly service of the sundhed.dk Chatbot, leveraging AI with Minimal Resources to support Denmark's citizens.

Government agency highlights Supwiz Language Technology
Government agency highlights Supwiz Language Technology

Sprogteknologi.dk (Eng. Language Technology) has written an article about sundhed.dk and SupWiz work together focusing on language models and the benefits of SupWiz Chatbot for both agents and citizens in Denmark.

Propelling growth while empowering customers
Propelling growth while empowering customers

The renowned business newspaper, Børsen has highlighted SupWiz start-up journey, where rapid growth has been fueled by focusing on well-developed products and having a customer-centric approach.

Healthcare Emailbot: Automatically answer & categorize emails
Healthcare Emailbot: Automatically answer & categorize emails

The Danish Health Authorities’ e-Health platform, sundhed.dk, optimizes its email service by integrating SupWiz Emailbot into its ITSM system: fast replies, customized answers, and 24/7 availability are just some of the benefits the citizens of Denmark will experience!

Municipality Chatbot: Danish Example for EU
Municipality Chatbot: Danish Example for EU

The largest municipality in Denmark, the City of Copenhagen, presented their digital journey at the world’s leading event for public sector innovation, and how they implemented SupWiz AI solutions to improve their service and support by evaluating and adjusting data – raising the bar for conversational AI!

Chatbot: Scale up Support Quickly and Effortlessly
Chatbot: Scale up Support Quickly and Effortlessly

In the race against time Danish health authorities Sundhed.dk implemented a chatbot in just a few weeks. It runs 24/7, with an 88% automation rate offloading the human agents.

300+ SERVICE EXPERTS AND FANTASTIC FEEDBACK
300+ SERVICE EXPERTS AND FANTASTIC FEEDBACK

How do you implement a Chatbot during a critical time? The Danish eHealth Platform, sundhed.dk, has proven it is possible hiring an AI colleague to support agents even while under huge pressure.

Use Microsoft Teams with SupWiz Chatbot
Use Microsoft Teams with SupWiz Chatbot

Being the most populous municipality in Denmark Copenhagen Municipality are now using SupWiz’ Chatbot together with Teams.

Other stories

Featured
SupWiz to be Acquired by Puzzel
SupWiz to be Acquired by Puzzel

We are excited to announce that SupWiz will be joining forces with Puzzel. Rest assured, we will continue to deliver, sell, and develop our products as we do today, including as stand-alone products for our existing and new customers, but now with even more strength and energy.

GenAI Chatbot Safely Assisting Members
GenAI Chatbot Safely Assisting Members

Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.

Getting started with AI: Think Big, Start Small, Scale Fast
Getting started with AI: Think Big, Start Small, Scale Fast

Andel Energi demonstrates how to start with AI projects that enable rapid validation of the business value delivered. Learn about their strategy here. 

CHATBOT HELPING MILLIONS OF CITIZENS
CHATBOT HELPING MILLIONS OF CITIZENS

AI is transforming how citizens seek assistance for various tasks, such as health and taxes. Chatbots simplify the process, making it more accessible than ever without compromising security.

AI Co-pilot Featured in SITS Insights Article!
AI Co-pilot Featured in SITS Insights Article!

In a recent article published by SITS Insight, we take the spotlight with our revolutionary AI assistant: AI Co-pilot - a key player in the evolution of IT support as your agents’ wingman!

Headlining 16.000-person AI Conference
Headlining 16.000-person AI Conference

Insightful discussions about GenAI and navigating the AI landscape with tansparency and control at World AI Cannes Festival 2024 (WAICF)!

Rocking the TED Stage!
Rocking the TED Stage!

We’re thrilled to share that SupWiz CEO & Co-founder, Stephen Alstrup, took the spotlight as a speaker at TEDxOdense!

AI in 2024: Actions, Not Just Words
AI in 2024: Actions, Not Just Words

Leading organization for digital technologies, DigitalLead, highlights SupWiz CEO & Co-founder Stephen Alstrup in online article, addressing trends and tendencies in 2024 within digital technology with a focus on generative AI!

You can also find SupWiz at these events

Featured
Call & Contact Centre Expo
Nov 27
Call & Contact Centre Expo

SupWiz CEO & Co-founder, who is also an Algorithm Professor at the University of Copenhagen, has been invited to take part in the program focusing on how we can create true vaue with GenAI and where it fails - while adressing ethical perspectives on the use of GenAI. See you there!

Stay up to date on product news, events, and more - sign up for SupWiz’s newsletter.

Mathilde Korch
Previous

Women in male-dominated subject as IT
Next

SupWiz named leading AI in Europe by Microsoft