Get better and faster customer service with a SupWiz Chatbot
The SupWiz Chatbot eliminates waiting time and resolves queries fast because it understands your business and your customers
Automates tasks
The Chatbot handles password resets, data lookups and more, so your agents have more time for the few tasks the Chatbot does not solve.
A solution for enterprises
The SupWiz Chatbot is one integrated tool including development, testing and production environment, diagnostics, change logging and more.
Increases customer satisfaction
The Chatbot provides fast and high-quality service and support that boosts customer satisfaction.
Language agnostic
The Chatbot serves your customers wherever they are in the world and whatever language they speak.
Pioneering language understanding
Trained with just a few examples, the Chatbot understands context-specific questions, misspellings and synonyms.
Integrates to chat frameworks
The Chatbot integrates with your existing chat framework, e.g. Zendesk or Genesys, or our chat framework SupChat to make easy handovers from Chatbot to agent.
Results achieved with the Chatbot
98% accuracy in identification of problem
75% of queries solved automatically
95% decrease in waiting time
Gains from a Chatbot solution
Solve customer queries fast with increased service quality
Your customers expect fast and reliable support that is convenient and consistent. The SupWiz Chatbot helps your customers 24/7 in any language, and is trained with your data to ensure accurate answers that are tailored to your specific business and support queries.
Automate tasks to the benefit of both customers and agents
With integrations, the SupWiz Chatbot solves your customers’ problems without human interaction such as reset password and check account status. A win-win situation because your customers get quick solutions, and your agents can spend their time on more demanding tasks.
Streamline your support process by combining AI and human interaction
The SupWiz Chatbot initiates conversations, resolves enquiries and refers customers to relevant content in your knowledge base. If a human agent is needed, the Chatbot hands over the conversation to the right agent along with chat history and a suggested solution. Therefore, your customers need not repeat themselves.
Chatbot customer stories
Different enterprises use their SupWiz Chatbot in different ways to enhance service and support.
The process
A very fast and easy way to set up a chatbot or extend an existing chatbot is to do as follows:
Step 1: SupWiz AI scans your website and any other kind of knowledge sources.
Step 2: When a user asks a question, SupWiz AI, with true natural language understanding, identifies the user’s query (in a chat, email, etc.).
Step 3: Using generative AI / ChatGPT, answers are generated in a smooth and natural way, while SupWiz AI will ensure answers are customized to your company and end users.
Generative AI + chatbot
Use ChatGPT to generate answers, using only preapproved sources (e.g., your website)
Summarize a chat conversation when handing it over to a human agent.
Use ChatGPT to adjust the tone of answers, and make them friendlier, and more formal.
You can read more about our different options for using ChatGPT with SupWiz AI here.
GPT-based bots
The fastest and easiest way to set up a chatbot or extend an existing chatbot with personalized answers:
Step 1: SupWiz scans your knowledge sources to create a custom AI Search engine, continually learning and optimized for users.
Step 2: When a user asks a question, in chat, email, etc. SupWiz’s NLU (natural language understanding) correctly identifies the query.
Step 3: Use Generative AI to create smooth, natural answers customized to your company and users
A Hybrid Chatbot
Enhance your chatbot’s capabilities by combining integrations and more with traditional flows.
Expand your GPT bot with integrations to external systems to handle advanced queries, solve problems automatically and increase automation.
Overall, the flexibility and versatility of a hybrid bot enables it to deliver a superior user experience compared to a chatbot limited to a knowledge base.
Chatbot analytics
SupWiz’ Chatbot solution contains a variety of valuable analytics. Among other things, the analytics show:
How your Chatbot performs
How you can improve your Chatbot
What your customers chat about
How other areas of your business can be improved to create better service and support
Chatbots built on Explainable AI (XAI)
SupWiz Chatbots are not black boxes - on the contrary: You get full insight into the decision-making of your Chatbot.
The Chatbots are transparent: You can explore in detail why the Chatbot responded the way it did, and you can easily change the behavior, if needed.
View other valuable enterprise features in SupWiz’ solutions
Learn how SupWiz can power great customer experiences in your organization
Chatbot Stories
